One of the great ways to see the sights and sound of any country is the road experience. I planned to see the country side while traveling the different States of America.
My journey began from New York and the Greyhound experience to Delaware county was great with slight hitches of the bus slowing down because of overheating. From the middle aged pleasant woman who helped me get my paper ticket from the vending machine, to meeting Jamie, the new friend I made while waiting to get on the coach, was great. Not sure if its the State I was in, but the experience in New York is nothing compared to what I received in Philadelphia.
The reception on arrival was plain and laid back at the coach station and a not responsive customer engagement. Perhaps, I concluded quickly, but I soon observed that it must be the way things are done in this State, again, I may be wrong. Everything took longer to happen, at least from my observation at the station.
My next Greyhound experience was on a Saturday, a day after a bad storm that affected the rail lines as well as shut down transportation in certain States, Washington been no exception. The nightmare began when my schedule was moved from 12:30 to 14:30 and the long wait in Richmond,Virginia after arriving at 23:00 and expected to wait until 5:40am the next morning to connect. I realized how serious the situation was when some passengers couldn’t hold it and an elderly woman burst out crying because of the frustrations of waiting. Certainly, been at a coach station for hours isn’t a pleasant feeling.
Thankfully, Chris from the station helped me get on the 1:00am schedule to Fayetteville where he assured me that connection to Atlanta was easy to find. So on arrival at about 5:30am on Sunday morning, I had updated my ticket to depart at 07:35am and even though I sat close to the staff and frequently went to check if the bus will be on schedule, I was disappointed to hear when I asked again at 8:00am that the bus had left! Well, I couldn’t hide my distress and vented out my displeasure to the staff whose responsibility it was to ensure that she made the announcement. While her defense wasn’t good enough, the harm had already been done and I had to wait for the 12:30pm schedule.
Its what happened during the wait that got me not only calm, but admire the leadership of Miss Whitaker, who initially was not my favorite person, but ended up liking her a lot because she took responsibility and ensured that all the passengers who were distressed, hungry and tired, had food and drinks and ensured that she made the necessary announcement to get everyone on schedule to their destinations.
So I guess, the bad experience I had of the transport company always had one person in there whose light shone and exhibited that service magic, giving me a good experience afterwards.
The driver of the South East coach from Fayetteville to Atlanta, was another humorous, pleasant middle aged man who ensured that we were relaxed for the long trip. The trip was smooth without hitches, but once again the craziness at the station in down town Atlanta was not surprising with crowded, weary and anxious passengers willing to get on their buses.
While I will not get on any long distance bus ride via the Greyhound at least not soon, I will consider a bus ride only when its with family and friends and we have to take turns driving, I think this will be a lot of fun too.
If you want a great experience, a bus trip like the one I had, will give you a lot to observe and write about, you get to understand people from different backgrounds and culture. The entire drama at the coach stations and the different blend of people from all over the world is an experience you must have as a tourist.
Please note that there usually are a lot of cancellations if you are riding the Greyhound, so pay attention and always check your schedule to avoid any surprises.